Account Deletion
Request deletion of your A2S Cinemas account
You have the right to request deletion of your A2S Cinemas account and associated personal data. This page explains the process, what data is deleted and what may be retained.
How to Request Account Deletion
Send a Deletion Request
Email us at support@a2scinemas.com with the subject line "Account Deletion Request".
Include Your Account Email
In your email, include the email address registered to your A2S Cinemas account so we can locate and delete the correct account.
Confirmation
We will process your request within 7 business days and confirm deletion by email.
What Data Is Deleted
When your account is deleted, the following data is permanently removed:
- Your account profile (name, email address, authentication data)
- Your content licences and access records
- Your watch history and app preferences
- Reviews and ratings you submitted
- Notification preferences
What Data May Be Retained
Some data may be retained after account deletion where required by law or for legitimate business purposes:
- Transaction records — Purchase history and payment records may be retained for up to 7 years as required by Indian financial and tax regulations (GST compliance).
- Legal obligations — Data required to comply with a legal obligation, court order or government request.
- Fraud prevention — Data necessary to prevent fraudulent activity or abuse.
Retained data is kept securely and not used for any other purpose beyond the stated legal obligation.
Effect of Account Deletion
- You will lose access to all purchased content immediately upon deletion
- Active content licences (time-limited access) will be cancelled
- This action is permanent and cannot be undone
- No refunds are provided for unused access periods at the time of deletion
Questions
If you have any questions about the account deletion process, please contact our support team at support@a2scinemas.com. We will respond within 24–48 hours.